{"id":95,"date":"2023-06-26T18:31:37","date_gmt":"2023-06-26T18:31:37","guid":{"rendered":"https:\/\/cpam.live\/spotlight\/?p=95"},"modified":"2023-10-25T16:42:04","modified_gmt":"2023-10-25T16:42:04","slug":"tom-vernon","status":"publish","type":"post","link":"https:\/\/cpam.live\/spotlight\/tom-vernon\/","title":{"rendered":"Tom Vernon Finds Purpose"},"content":{"rendered":"\n

By Stephi Cham | June 2023<\/strong><\/p>\n\n\n\n

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\u201cYou can’t have the best patient experience without the best employee experience.”<\/strong>
\u2014 Tom Vernon, Houston Methodist Chief Experience Officer, CPAM Executive Sponsor<\/p>\n<\/div><\/div>\n\n\n\n

To Houston Methodist\u2019s Chief Experience Officer Tom Vernon, it all comes down to purpose.<\/p>\n\n\n\n

\u201cI like to connect things to the business outcome of why you’re doing it,\u201d Tom says. \u201cWhy are you developing it?\u201d As Chief Experience Officer, he leads strategy for all aspects of the patient experience\u2014which, to him, is more than focusing exclusively on our patients.<\/p>\n\n\n\n

\u201cYou can’t have the best patient experience without the best employee experience,\u201d Tom says. \u201cI always looked at them collectively instead of two separate components, and it led to where I am today and the role here.\u201d<\/p>\n\n\n\n

Tom started his professional career as a registered nurse (RN), and his affinity for interpersonal connection drew him to expanded roles. He became a nurse recruiter, then ventured into nursing development, innovation, human resources and other organizational leadership roles. He spent 25 years enhancing the patient and employee experience at Cleveland Clinic and around the world before he came to Houston Methodist.<\/p>\n\n\n\n

\u201cI think to be in health care, most people have a calling,\u201d Tom says. \u201cWe’re not the highest-paying profession. It\u2019s not the easiest job in the world. It\u2019s connecting to people and having a positive impact on their lives.\u201d<\/p>\n\n\n\n

Our patients are our priority, but health care professionals should also invest in their own wellbeing. Tom wants them to know: \u201cYou have permission, and you are obligated<\/em> to care for yourself,\u201d because the best patient outcomes are a result of employees living by the Houston Methodist I CARE values (integrity, compassion, accountability, respect and excellence) and \u201cextending those values to themselves, those you work with, your friends, our communities and our patients. To me, they’re all equally important.\u201d<\/p>\n\n\n\n

Tom became CPAM\u2019s executive sponsor just this year, and his focus on enhancing both patients\u2019 and employees\u2019 experiences aligns with CPAM\u2019s mission: effectively translate the collaborative potential of arts and medicine to the health care environment. He supports CPAM employees and their arts integration and creative arts therapy programs.<\/p>\n\n\n\n

Tom feels strongly about the creative arts, especially music. His own brain, Tom says, works \u201cmelodically and musically.\u201d<\/p>\n\n\n\n

\u201cMy connection is all about how people express themselves in music,\u201d he says. \u201cIt has such a profound impact on the way I think and my outlook on life.\u201d To support CPAM\u2019s programming, bring the creative arts to more people and enhance employee well-being, Tom asks himself, \u201cHow do I become an enabler to help this team grow and to demonstrate their value in multiple ways?\u201d<\/p>\n\n\n\n

Ultimately, everything returns to purpose through business outcomes. Tom hopes to further promote the positive outcomes of CPAM\u2019s work, foster their growth and show their linkages to the Houston Methodist Patient Experience.<\/p>\n\n\n\n

\u201cBecause what CPAM is doing, what the Patient Experience teams are doing\u2014we are so excited about all the ways we’re going to be able to help our organization: help each other, our patients, our communities and ourselves. It\u2019s a perfect place to be right now.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Tom Vernon is Houston Methodist’s Chief Experience Officer and CPAM’s Executive Sponsor. Stephi Cham details his approach to patient experience and employee experience and his professional path to Houston Methodist.<\/p>\n","protected":false},"author":1,"featured_media":96,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[3,4,9,10],"class_list":["post-95","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-people","tag-center-for-performing-arts-medicine","tag-cpam","tag-houston-methodist","tag-houston-methodist-hospital"],"_links":{"self":[{"href":"https:\/\/cpam.live\/spotlight\/wp-json\/wp\/v2\/posts\/95","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cpam.live\/spotlight\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cpam.live\/spotlight\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cpam.live\/spotlight\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cpam.live\/spotlight\/wp-json\/wp\/v2\/comments?post=95"}],"version-history":[{"count":15,"href":"https:\/\/cpam.live\/spotlight\/wp-json\/wp\/v2\/posts\/95\/revisions"}],"predecessor-version":[{"id":295,"href":"https:\/\/cpam.live\/spotlight\/wp-json\/wp\/v2\/posts\/95\/revisions\/295"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cpam.live\/spotlight\/wp-json\/wp\/v2\/media\/96"}],"wp:attachment":[{"href":"https:\/\/cpam.live\/spotlight\/wp-json\/wp\/v2\/media?parent=95"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cpam.live\/spotlight\/wp-json\/wp\/v2\/categories?post=95"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cpam.live\/spotlight\/wp-json\/wp\/v2\/tags?post=95"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}